Senior Consultant ServiceNow ITOM / CMDB

about teamative

teamative provides consulting, development, and delivery of IT projects across Europe and the US.


With SAP and ServiceNow at the core – alongside custom software engineering and DevOps – we help simplify processes, implement digital solutions, and successfully manage complex transformation initiatives. In addition, we enable flexible staffing, so teams can be quickly adapted to meet changing requirements.


Around 400 internal employees and more than 750 experts in total combine deep in-house expertise with needs-based staff augmentation – reflected in long-term, trusted partnerships with renowned companies across a wide range of industries.


For over 20 years, we have stood for quality, scalability, and cost efficiency – delivering from Stuttgart, Bratislava, Miami, and more than ten European tech hubs.

Welcome

To further expand our team of experts, we are looking for a Senior ServiceNow ITOM / CMDB Consultant (m/f/d) who can bridge the gap between traditional ITOM and the new era of AI-powered operations.

This position can be performed remotely from anywhere in Germany. Occasional team meetings in Stuttgart or on-site assignments at client locations are planned.

Your tasks

• The foundation for modern IT organizations: You develop CMDB and CSDM architectures that function as a “single source of truth”—scalable, clean, and ready for AI use cases.
• Infrastructure transparency at last: With discovery, service mapping, and smart integrations, you ensure true end-to-end visibility in hybrid IT landscapes.
• Bringing Order to Alert Chaos: Through event management and AIOps approaches, you transform unstructured alerts into actionable insights—proactive rather than reactive.
• IT Driven by Business: You model services rather than systems and lay the groundwork for impact analyses, automation, and stable business processes.
• Bringing innovation to operations: You evaluate new features such as generative AI in the ServiceNow environment (e.g., Now Assist for ITOM) and demonstrate specifically how they deliver real added value.
• A sparring partner on equal footing: You lead workshops in German, advise decision-makers, and develop roadmaps for companies—from small and medium-sized businesses to large corporations.

Your profile

• Several years of experience with ServiceNow ITOM (Discovery, Event Management, Service Mapping, CMDB)
• Strong knowledge of CSDM and building service-oriented architectures
• Experience with IRE, patterns, and integrations (e.g., Service Graph Connectors)
• Ideally, certifications such as CIS Discovery or CIS Event Management
• Some experience with AIOps or generative AI (not required, but a strong plus)
• Ability to work with both enterprise stakeholders and in a pragmatic manner within mid-sized companies
• Fluency in German and English

Why teamative?

• Exciting Project Landscape: With us, you’ll help shape the digital future of renowned clients. You’ll work on high-profile projects and implement state-of-the-art AI features directly into our clients’ infrastructures.
• Development: We support your career with personalized training in ServiceNow and AI technologies.
• Team Spirit: Flat hierarchies, quick decision-making, and open communication among equals in a team passionate about technology. Annual company events in Germany and abroad included
• Salary and Benefits: An attractive compensation package and a host of benefits that make a financial difference (teamative pension, EGYM, mobility and lunch allowances where applicable, etc.)
• Your Choice: Flexible working hours and remote work
• Long-Term: The opportunity for a future with plenty of growth opportunities in a dynamic team

Language

EN

Contact

Annika Fedler Talent Acquisition Manager [email protected] #LI-AF1

About us

The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.

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