Customer Service German Speaker w/Relocation package

Job Title: Customer Support German Speaker with Relocation Package
Department: Sales
Company: Leading Technology Company
Location: Portugal or Porto
Contract Type: CDD 6 months (with possibility of renewal)
Work Model: On-site

Work Schedule

Shifts: Monday to Friday, including bank holidays, between 08:00 and 20:00 (rotational shifts)

Saturday + Sunday: 8:00-17:00 (Rotational Shifts)

Days Off: 2 days off per week

Salary & Compensation

Welcome Bonus: 3000 euro

Base Salary: 1,100 euro per 14 months

Performance Bonus: 135 euro per 12 months

Complexity Bonus: 120 euro per 11 months

Position Bonus (Braga only): 20 euro per 12 months

Allowances & Benefits

Meal Allowance: 7.23 per working day
Transport Allowance: 20 per month

Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months
️ Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role

As a Sales Support Specialist , you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

Fluent in German and English (spoken and written)
Experience in customer service or sales support (preferred)
Tech-savvy and comfortable with troubleshooting digital tools
Skilled in communication and multitasking
Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team apply now and grow your career with us!