Client Specialist (Account Manager)

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

The Client Specialist is responsible for supporting and growing business with a defined set of Nexthink’s existing accounts.

• Lead and co-ordinate the activities of pre-sales, professional services, service delivery managers, customer success, marketing and working with functional leaders to ensure the right skills and resources are aligned to achieve success.

• Drives renewals, expansion and upsell sales motion.

• Has responsibility for the overall account strategy and management including the creation and execution of a business-outcome based strategic account plan.

• Maintains high touch and trusted advisor status with the customer establishing trust.

• Oversees and implements business case & value selling strategies which align the customer’s needs.

• Manages tactical business while investing in larger, longer term strategic opportunities.

• Conduct negotiations with mutual best interest via contract management and pricing strategy.

• Develop and attain accurate quarterly and annual revenue forecasts for every account.

• Embodies our core values in all that you do: We are one team, We are positive, We keep growing and We get things done!

Qualifications

• 1-3 years track record in sales with quota achievement
• Previous sales experience gained within software or solution sales organisations
• Demonstrable track record of achieving sales targets
• Enjoys working in a target / reward-driven environment
• Understanding of MEDDPICC, Challenger or other SaaS aligned sales methodologies
• Bachelor's Degree or equivalent
• Fluency in English & German

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package

• ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 30 days of holidays we offer) plus 3 company-paid volunteer days.

• 100% remote work with occasional travels to meet with colleagues and customers

• Free access to professional training platforms to explore your interests and enhance your skills.

• 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers.

• Feel protected with 24/7 accident insurance coverage for any accidents at work or during free time.

• Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.