LCV Aftersales Manager

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation.

Key Responsibilities:

1. Aftersales System Setup & Local Team Management
- Establish and lead the national LCV aftersales team, defining roles and operational workflows;
- Develop and enforce standardized aftersales policies and procedures in line with HQ requirements;
- Define and monitor key KPIs to ensure the team achieves business targets.

2. Service Network Planning & Operations
- Plan and optimize the national service network to ensure strategic market coverage;
- Standardize service processes to improve response time and service consistency;
- Oversee service partner onboarding, performance evaluation, incentive schemes, and exit mechanisms.

3. Training & Technical Support Capability Development
- Build a structured training and certification system for technicians, with a focus on new energy and EV repair capabilities;
- Promote deployment and upgrades of service tools and diagnostic systems;
- Lead the technical support team and coordinate with HQ to ensure timely updates of technical information.

4. Parts Operations & Service Support
- Coordinate spare parts strategy, inventory planning, and supply chain readiness to support frontline service needs;
- Collaborate with parts operations teams to improve availability and turnover efficiency;
- Drive parts sales growth and value-added service development.

5. Cross-functional Collaboration & Customer Satisfaction.
- Work closely with Sales, Marketing, Product, and Finance teams to enable a seamless aftersales experience;
- Contribute to policy development (e.g., warranty terms, service packages) to support market expansion;
- Supervise resolution of major customer issues, ensuring high satisfaction and brand reputation.

Qualifications:

• Bachelor's degree or above in Automotive Engineering, Business Administration, or related fields;
• 8+ years of experience in the automotive industry, with 5+ years in aftersales management roles;
• Strong background in EV and LCV aftersales operations, including team building and leadership;
• Hands-on experience in managing service networks, technician training, and parts operations;
• Excellent communication and cross-functional coordination skills, with strong project execution ability;
• Native-level proficiency in the local language and fluent English;
• Willingness to travel across the region (e.g., Europe) as required.

Why Join Us?

• Opportunity to work in a dynamic and innovative industry.
• Competitive salary and benefits.
• Exposure to global automotive trends and strategies.
• A collaborative team environment that fosters professional growth.