Global Lead Management Process & Tool Owner (m/f/d)

Tasks

• You coordinate global requests and drive continuous improvements for lead management processes and tools to ensure global harmonization

• You write and test user stories and analyze process and tool issues to translate business needs into scalable solutions

• You monitor KPIs, data quality, and end-user adoption to identify and implement process, tool, and data quality improvements

• You act as a key point of contact for the business, answering “how-to” questions related to sales processes and tools

• You support the sales process product owner in prioritizing and managing incoming requests

• You collaborate closely with and support other sales process and tool team members, especially in account and contact management

• You prepare presentations and business analyses to support data-driven project and prioritization decisions

Requirements

• Bachelor´s degree in Business Administration or comparable
• Experience in process modelling (preferable using BPMN)
• Process-oriented and analytical mind, willingness to learn and flexibility to support other processes in the Sales environment depending on business needs and changing priorities
• 2-3 years' experience in sales and/or sales processes (Lead to Order) and Master Data topics and tools, e.g. Salesforce is an advantage
• Knowledge of supporting tools like JIRA, Confluence is an advantage
• Experience in Agile /Scrum working methods preferable
• Very good (business) English skills, further languages (German and/or French) are an advantage
• Team player and interested in working in an international / remote environment

What we offer

• Attractive salary, variable bonus
• 30 days vacation
• Flexible, mobile working
• Internal training and qualification options
• Events such as ski cup, motorcycle meeting or Christmas party
• Other great benefits: company pension, job bike leasing, job ticket/transportation costs, employee discounts, canteen with food subsidies, internal company health management, parking spaces, and much more

About DEKRA

DEKRA has been active in the field of safety for almost 100 years and ensures safety on the road, at work, and at home. As one of the world’s leading expert organizations, the company currently employs around 49,000 people in 60 countries on 5 continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe, secure, and sustainable world.

Contact

Anastasia Diemer

[email protected]

+49711 7861-2017