Clinical Service Manager (m/w/d)

Job SummaryJob Profile Title: Clinical Service Manager (m/w/d)

Region: Baden Württemberg

Department: Sales (DACH)

Job Description:

Responsibilities

The Clinical Services Manager (CSM) will closely collaborate with various departments (Regional Sales Manager, Area Sales Manager, Customer Care, Marketing, Market Access) to meet the clinical needs in the region. The goal is to attract new patients to the Omnipod® Insulin Management System and support existing patients. The expanded responsibilities include:

Patient Training: Organizing and independently conducting training sessions with clinics and practices.
Product Presentations: Communicating the benefits of insulin pump therapy and training on the Omnipod® system in group and individual sessions.
Collaboration: Working closely with Sales, Medical, Marketing, Customer Care, and Market Access to achieve sales targets.
Prescription Support: Assisting and guiding in the prescription process of the Omnipod® system.
Event Support: Participating in and supporting diabetes congresses, patient group meetings, informational events, patient days, and training sessions.
Customer Support: Assisting in the support of development and existing customers and documenting work in the CRM system Salesforce.
Product Demonstrations: Regularly conducting product demonstrations for patients and healthcare professionals.
Employee Training: Supporting new employees with product training.
Train-the-Trainer: Planning and conducting training sessions for diabetes advisors, freelancers, and intermediaries.
Market Feedback: Providing feedback on market conditions and training to supervisors.
Administrative Tasks: Timely completion of administrative tasks.
Additional Tasks: Performing other assigned tasks.

Qualifications

Skills

Professional presentation skills
Strong interpersonal communication, both verbal and written
Teamwork, commitment, and self-responsibility
Independent and flexible working style, combined with good business acumen
Credibility and contacts within the diabetes community
Basic computer skills
Fluent in German, both spoken and written
English is desirable

Education and Experience

Proven experience in training and/or treating pump patients or equivalent education and experience
Diabetes Advisor DDG is preferred
Previous industry experience is desirable
Certified nutritionist is an advantage
Excellent communication skills, both written and verbal
Experience in dealing directly with healthcare professionals and diabetes patients

Physical Requirments

Valid driving license required.
Regular business travel is necessary, primarily by car within the assigned region.
Overnight trips may vary, typically ranging from 2 to 5 nights per month.
Work environment includes clinics and practices in the area, as well as a home office.
A company car will be provided.

What we offer:

A young and growing company with a collaborative environment.
A responsible role with creative freedom.
Flexible working hours and the option to work from home.
Company pension, disability insurance, and the opportunity to participate in the Insulet share program.

Notes for employment agencies/recruiters

Insulet does not accept advertising from employment agencies/recruiters. Candidates submitted or presented by recruitment agencies without a fully completed talent acquisition approval or through this website will not be considered part of an assignment for which the agency can demand compensation. Hiring managers and/or other Insulet employees are not authorized to engage the services of agencies directly and any resumes sent directly to Insulet hiring managers and/or employees (without a currently active Insulet talent acquisition approval on file) will be considered unpaid referrals and Insulet will owe no fee to the agency if these individuals are hired.

NOTE: This position requires on-site work (travel required in assigned territory). #LI-Remote

Responsibilities

The Clinical Services Manager (CSM) will closely collaborate with various departments (Regional Sales Manager, Area Sales Manager, Customer Care, Marketing, Market Access) to meet the clinical needs in the region. The goal is to attract new patients to the Omnipod® Insulin Management System and support existing patients. The expanded responsibilities include:

• Patient Training: Organizing and independently conducting training sessions with clinics and practices.
• Product Presentations: Communicating the benefits of insulin pump therapy and training on the Omnipod® system in group and individual sessions.
• Collaboration: Working closely with Sales, Medical, Marketing, Customer Care, and Market Access to achieve sales targets.
• Prescription Support: Assisting and guiding in the prescription process of the Omnipod® system.
• Event Support: Participating in and supporting diabetes congresses, patient group meetings, informational events, patient days, and training sessions.
• Customer Support: Assisting in the support of development and existing customers and documenting work in the CRM system Salesforce.
• Product Demonstrations: Regularly conducting product demonstrations for patients and healthcare professionals.
• Employee Training: Supporting new employees with product training.
• Train-the-Trainer: Planning and conducting training sessions for diabetes advisors, freelancers, and intermediaries.
• Market Feedback: Providing feedback on market conditions and training to supervisors.
• Administrative Tasks: Timely completion of administrative tasks.
• Additional Tasks: Performing other assigned tasks.

Qualifications

Skills

• Professional presentation skills
• Strong interpersonal communication, both verbal and written
• Teamwork, commitment, and self-responsibility
• Independent and flexible working style, combined with good business acumen
• Credibility and contacts within the diabetes community
• Basic computer skills
• Fluent in German, both spoken and written
• English is desirable

Education and Experience

• Proven experience in training and/or treating pump patients or equivalent education and experience
• Diabetes Advisor DDG is preferred
• Previous industry experience is desirable
• Certified nutritionist is an advantage
• Excellent communication skills, both written and verbal
• Experience in dealing directly with healthcare professionals and diabetes patients

Physical Requirements

• Valid driving license required.
• Regular business travel is necessary, primarily by car within the assigned region.
• Overnight trips may vary, typically ranging from 2 to 5 nights per month.
• Work environment includes clinics and practices in the area, as well as a home office.
• A company car will be provided.

What we offer:

• A young and growing company with a collaborative environment.
• A responsible role with creative freedom.
• Flexible working hours and the option to work from home.
• Company pension, disability insurance, and the opportunity to participate in the Insulet share program.

Notes for employment agencies/recruiters

Insulet does not accept advertising from employment agencies/recruiters. Candidates submitted or presented by recruitment agencies without a fully completed talent acquisition approval or through this website will not be considered part of an assignment for which the agency can demand compensation. Hiring managers and/or other Insulet employees are not authorized to engage the services of agencies directly and any resumes sent directly to Insulet hiring managers and/or employees (without a currently active Insulet talent acquisition approval on file) will be considered unpaid referrals and Insulet will owe no fee to the agency if these individuals are hired.

NOTE: This position requires on-site work (travel required in assigned territory). #LI-Remote

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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