Account Manager (m/w/d)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners' queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, and look after them, making sure their experience is seamless and they are set up for success!

You're excited about this opportunity because you will…

• Take care of your own restaurant portfolio.
• Be responsible for the overall restaurant relationship post-onboarding, which includes:
• Strong analysis of portfolio performance and frequent quality & satisfaction checks.
• Contact restaurant partners via phone.
• Provide analytical after-sales support to improve our merchants' performance.
• Build strong client relationships, through regular communication.
• Report on the status of accounts.
• Promote new services and marketing campaigns to existing partners.
• Act as a key communicator between our operations and restaurant partners.
• Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Analyze the local market on an ongoing basis.
• Actively monitor what our competitors are doing and report back.

Our humble expectations

• Fluent in German and good English skills.
• +2 years experience in Account Management, Sales, Customer Support or Marketing positions
• Understanding of sales principles and ability to deliver excellent partner experience
• Strong (verbal and written) communication skills with an ability to build strong relationships
• Ideally based in or around Stuttgart with strong local knowledge and a willingness to visit restaurant partners frequently. You will be part of the Frankfurt team and should be comfortable contributing independently and remotely.
• Alternatively , you can be based in the Frankfurt office, provided you have a high willingness to travel regularly to Stuttgart, as maintaining close, in-person relationships with our merchant partners there is key to success in this role.
• Good time-management skills with a problem-solving attitude
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience and handle difficult situations
• High sense of ownership and proactivity
• Strong knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making
• Advanced Microsoft Excel / Google Sheets knowledge

It's even a plus if you have…

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries
• Experience from working with a CRM system
• Experience with content creation, editing, or marketing
• Experience with Google Workspace

What we offer

• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Cool office in Frankfurt
• Various soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.