Global Director - Quality, Contract Logistics

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Global Director - Quality, Contract Logistics

Job Description

Development and implementation of an enhanced Integrated Management System to meet the requirements of corporate ISO registration across Logistics. Mitigation of business risks through establishing quality standards, protocols and processes that will assure a quality performance Assurance of compliance with all accreditation standards in CL including ISO, VDA, HACCP, GDP and SQAS Definition and monitoring of KPIs across quality assurance, quality controls compliance and cost of quality.

Key Accountabilities:

• Design and Develop DP world CL Quality Program, strategic plans, policies and processes to establish a world class quality management system for Contract Logistics.
• Create, Cascade and execute DP world Quality Strategic plans, policies and processes within the region through both compliance and GSA/process auditing.
• Provide specialist training on Quality Assurance including ISO maintenance, RCCA investigation, claims investigation and trending, statistical process controls, Quality planning and change mgmt.
• Deliver effective training to ensure awareness and knowledge of contract logistics quality standards and updates to the quality management system.
• Provide specialist Quality direction to the bid teams for new RFQs.
• Establish and deploy Quality adjacent standards in partnership with Group/Corporate departments, including processes and controls that result in achieving the business Key Results in areas such as quality, change management, training, business risk, business continuity, reduction of costs from nonconformance, waste reduction, and on-time delivery.
• Recommend and implement strategic changes in the Quality strategy regionally and globally; establish standard tools and visible management guidance to maintain best practices.
• Build, develop, mentor and manage the global CL quality team including documentation mgmt. specialists, trainers and administration managers.
• Provide leadership for problem resolution to facilitate faster improvements and improved working relationship
• Maintain and continually improve the Integrated Management System (IMS) including the establishment and maintenance of certifications for applicable standards; ISO 9001, VDA, GDP,HACCP, IFS, SQAS, Eco Vadis.
• Provide governance and support for Quality and training during Launches ensuring launch objectives are achieved.
• Design and develop new tools for Quality KPI mgmt. including cost of quality, claims, adherence to quality standards, change mgmt., OBA, accuracy tools.
• Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time-bound

Qualifications, Experience and Skills:

• Bachelor’s degree required, Master preferred.
• 10+ years of experience in a Logistics industry – Automotive, Healthcare verticals preferred
• Experienced in leading Quality professionals in a matrix organization
• Experienced in the launch of new business and leading growth initiatives
• Experience in Quality management within a Logistics Environment, preferably in automotive or GDP.
• Knowledgeable in Quality standards (ISO, VDA etc) including certification process
• Strong interpersonal skills and can communicate effectively with all groups and levels
• Good written communication
• Lean or 6Sigma qualifications - preferred