Fleet Service Manager - Aftersales PC

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

About BYD Germany

BYD Automotive GmbH is the German National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD Germany offers a range of electric vehicles, including all-electric cars, buses etc. BYD is expanding its operations in Germany to support a growing portfolio of New Electric Vehicles.

About the Department

The Fleet Service Manager will be responsible for managing after-sales service operations for fleet customers in Germany. You will ensure that all service activities are aligned with company policies and regulatory standards while meeting the specific needs of regional fleet clients. Your role will involve maintaining strong relationships with fleet customers, coordinating service support, managing service contracts, and driving continuous improvement in service quality and customer satisfaction.

Key responsibilities:

• Act as the primary after-sales contact for fleet customers, building and maintaining strong relationships.
• Coordinate and oversee maintenance, repair, and service activities to ensure maximum vehicle uptime.
• Lead service contract negotiations and manage execution, including handling amendments and resolving disputes.
• Monitor supplier and service network performance, driving continuous improvement in service delivery and customer satisfaction.
• Analyze fleet service data, track key performance indicators (KPIs), and implement improvement initiatives.
• Ensure compliance with company service standards and local regulatory requirements.

Qualifications:

• Bachelor’s degree or above in Automotive Engineering, Business Administration, or a related field.
• Minimum of 5 years' experience in after-sales service, fleet management, or customer service roles, preferably within the automotive industry.
• Fluent in English; proficiency in German is highly desirable.
• Proficient in Microsoft Office Suite (especially PowerPoint and Excel); experience with service management platforms is preferred.
• Strong technical knowledge of vehicles and after-sales service processes.
• Excellent communication, negotiation, and customer relationship management skills.
• Strong organizational, analytical, and multitasking abilities.

We Offer:

• Job in a fast-growing company and industry which represents sustainable technology.
• Performance and experience based competitive remuneration, commuting allowance.
• Team building events and employee learning opportunities.