Mission Success Manager

About Zignal Labs

Zignal Labs’ real-time intelligence technology helps the world’s largest organizations protect their people, places, and position. Analyzing billions of data points in real time, Zignal's AI-powered platform accelerates mission-critical decision making by empowering leaders with contextual situational awareness of the information environment.

Fully remote, with Silicon Valley roots and team members in over 20 states, Zignal serves customers around the world. Learn more at zignallabs.com .

About the Role

As a Mission Success Manager based in Germany, you serve as the primary bridge between Zignal’s real-time intelligence infrastructure and the frontline missions of our customers and partners. This high-impact, consultative role requires a deep understanding of the sensitive environments in which our customers operate. You act as a trusted advisor and subject matter expert, ensuring our software is seamlessly integrated into workflows that support national security and defense.

The work demands a customer-first mindset and the ability to respond with urgency and precision during high-stakes situations. Beyond external engagement, you are the primary advocate for your customers within Zignal. You must skillfully marshal resources across our service delivery, product, and sales teams to fulfill customer requirements, ensuring that our internal processes and development roadmap directly drive their continued success.

The ideal candidate brings a background in OSINT, military operations, or the intelligence community, along with the analytical and project management skills needed to drive the entire customer lifecycle. By demonstrating how Zignal’s platform solves complex challenges, you will lead everything from technical pre-sales and onboarding to contract renewals and account growth. Your success is defined by the seamless adoption of our tools and the consistent achievement of the stakeholders you support.

Key Responsibilities

Customer Success & Mission Enablement

• Drive Implementation: Guide customers through deployment, configuration, and training to ensure Zignal becomes a seamless part of their mission-critical operations.

• Technical Subject Matter Expertise: Act as the primary technical advisor, integrating our software into complex workflows and conducting workshops to master OSINT best practices.

• Project & Deployment Oversight: Manage implementation timelines and technical deliverables to ensure alignment with specific customer mission objectives, including directing others on our team to support you and your customer with customized solutions and configuration.

• Internal Development: Marshal resources across all product and engineering teams by translating user feedback into actionable platform enhancements.

Technical Sales & Strategic Consulting

• Strategic Relationship Management: Maintain deep engagement with key stakeholders to secure long-term success and identify opportunities for account growth.

• Pre-Sales & Solution Design: Lead in-depth platform demonstrations and pilot programs that prove Zignal’s value in solving high-stakes challenges.

• RFP & Procurement Support: Provide the technical input and OSINT expertise necessary to navigate complex government and enterprise procurement processes.

Requirements

• Domain Expertise: Deep background in OSINT through military, intelligence, or defense operations, either via direct service or close collaboration with mission-focused organizations.

• Technical Knowledge: Strong familiarity with intelligence workflows, cybersecurity, or other mission-critical software environments.

• Professional Experience: 4+ years in Customer Success, Technical Account Management, or a related technology role. Relevant government or military experience in PAI/OSINT analysis, technical support, or stakeholder engagement will also be considered..

• Operational Agility: Proven ability to manage multiple workstreams simultaneously, balancing technical enablement with strategic customer engagement.

• Analytical Problem Solving: Skill in translating complex, high-stakes customer needs into practical and scalable technical solutions.

• Systems Proficiency: Experience with CRM and productivity tools (Salesforce, Excel, PowerPoint) and a drive to master new tools for data-driven insights.

• Communication: Exceptional verbal and written skills, with the confidence to engage both technical analysts and senior executive decision-makers.

• Mobility: Willingness to attend on-site customer training, technical support, and industry events.

Preferred Qualifications

• Direct experience in GovTech, DefenseTech, or SaaS sectors specifically supporting national security, intelligence, or high-stakes mission applications.

• Familiarity with government procurement cycles, enterprise IT deployments, and long-term account management within highly regulated environments.

• A proven track record of supporting pre-sales efforts, including the delivery of persuasive software demonstrations and technical pilots.

• Hands-on exposure to AI-enabled analytics platforms or technical certifications in cloud infrastructure, cybersecurity, or data science.

Why Join Zignal Labs

• Deploy technology that directly secures people and organizations in the world’s most sensitive environments.

• Work alongside a world-class team of professionals in OSINT, defense, and intelligence who are redefining situational awareness.

• Serve as a high-visibility expert and trusted advisor to global leaders, solving problems where the stakes are truly meaningful.

• Thrive in a tight-knit, transparent environment designed to support your professional development and long-term career trajectory.

Benefits:

• Competitive compensation

• Comprehensive medical, dental, and vision coverage, alongside life insurance and parental leave plans.

• 401(k) retirement planning to help you build long-term financial stability.

• Paid time off and flexible leave policies to help you maintain a healthy work-life balance.

• Dedicated programs for professional development and continuous learning to keep your skills at the cutting edge.