German Player support specialist for gaming department in Sofia Bulgaria

Mercier Consultancy is excited to announce an opening for a German Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this role, you will be the essential support resource for our German-speaking player community, ensuring they receive exceptional assistance and enjoy a seamless gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and strive to provide a welcoming and supportive environment for all players. We are looking for individuals who have a strong passion for gaming and possess excellent communication skills to connect meaningfully with our players.

Responsibilities

• Deliver outstanding support to German-speaking players via email, chat, and social media platforms
• Troubleshoot technical issues, respond to gameplay questions, and assist with account management
• Document player interactions and support issues accurately in our customer relationship management system
• Collaborate with other teams to resolve complex player inquiries efficiently
• Gather player feedback to communicate insights and areas for enhancement to the development team
• Help foster a positive and engaging community for our players
• Keep updated on the latest gaming trends and product developments

Requirements

• Fluency in German and English, both written and spoken
• Excellent communication and customer service skills
• Previous experience in player support or a customer service role is advantageous
• A strong passion for gaming and familiarity with gaming culture
• Strong problem-solving skills and attention to detail
• Able to work both independently and as part of a collaborative team
• Familiarity with customer support software and gaming platforms is a bonus

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses