German-speaking Customer Support Agent to Online Bank in Malta

Looking for more than just “a job in customer service”?
How about building a career in financial services while living on a Mediterranean island where your lunch break might include sunshine, sea views, and coworkers from all over the world?

Our client is growing their German-speaking team in Malta and is looking for someone who enjoys working with customers, understands sales, and wants to develop professionally, not just answer tickets forever.

This role combines customer service, sales, and financial operations, giving you a broad understanding of how a modern financial business actually runs.

The Role (Where service meets sales)

You’ll be part of the German team, working closely with your Team Leader and cross-functional departments like Payments and Collections. Your work sits right at the heart of the customer journey.

You will:

• Guide customers through onboarding and ensure documentation is handled correctly
• Support customers via phone, email and SMS with clear and professional communication
• Provide accurate information about financial products, services and payments
• Work actively with sales strategies. Not pushy selling, but smart, structured customer engagement
• Collaborate with internal departments to ensure smooth and transparent processes
• Help maintain a high-quality customer experience while staying compliant with regulations and company policies

Not just a support role

This position gives you insight into sales, operations, compliance, reporting and process development, which means you’re building skills that go far beyond “standard CS”.

You may also:

• Contribute to sales reporting
• Support training and mentoring of team members
• Help improve operational processes and procedures
• Take part in documenting workflows
• Get involved in ad hoc projects linked to new markets and business development

If you’re ambitious, this kind of exposure is gold. It’s how people move into senior operations, team lead, compliance or sales roles later on.

Requirements

What they’re looking for

You’re someone who combines structure with people skills.

• Fluent German and English (spoken & written)
• Experience in sales of financial or similar structured products
• Background in customer onboarding and document verification
• Strong communicator with a results-driven mindset
• Detail-oriented and comfortable working with procedures
• Team player, but able to work independently
• Good knowledge of Microsoft Office, especially Excel

Benefits

What our client offers

This is a company that values collaboration and initiative. They invest in their people, both professionally and personally.

You can expect:

• Competitive salary and benefits
• A multicultural, inclusive work environment
• Career development and learning opportunities
• A team culture where ideas are welcomed
• A workplace that celebrates wins (yes, including the Friday socials)

If you want a role where you learn how a financial business really operates, while living somewhere people usually go on holiday — this one’s worth a serious look.

Why Malta?

Because life outside work actually matters.

Living in Malta means:

• Short commutes and more free time
• International environment. You’ll work with people from all over Europe
• Outdoor lifestyle most of the year
• Easy travel connections
• A social expat scene where it’s easy to build a network

You’re not just changing jobs. You’re upgrading your lifestyle.