User Engagement Representative

DescriptionSAIC is seeking an Engagement Representative, the ideal candidate will be responsible for the following: Serve as SETA engagement rep providing direct national systems support for current and contingency operations and major joint and multinational exercises. Advise AFRICOM senior leaders on development and integration of national systems into theater architecture. Identify critical issues and advocate for customer support solutions critical to AFRICOM’s mission. Function as a liaison with NRO headquarters to solve current operational issues and communicate future AFRICOM requirements based on CCMD needs and gaps. Serve on various working groups and boards as the technical SME for multiple intelligence disciplines. Routinely interact with CCMD government analysts, collection managers, operators, government visitors and officials.The ideal candidate will be responsible for:Executing NRO strategic messaging, user needs tracking, and customer relationship management and monitoringSupport Signals Intelligence Capabilities Working through the signals intelligence architecture officesStrong background and firsthand experience in SIGINT Analysis, SIGINT systems, tools and databases, reporting and collection management.Investigating effectiveness of national and commercial space systems data to support the CCMD’s operational objectivesEffective communication of, in a timely manner, the CCMD’s activities, intelligence shortfalls and priorities to the NRO enterprise and coordinate proposed NRO solutionsProviding strategic planning and senior staff support, including strategic and operational engagement coordination synchronized across the NRO enterprisePlanning and execution of engagements across the intelligence community utilizing NRO domain experience/expertiseEducating users on the customer’s systems, capabilities, tools and corporate strategiesCoordinating NRO Training based on the CCMD’s requested prioritiesProposing and assisting with development of integrated, end-to-end solutions to high priority gov’t identified IC problems associated with customer. Support includes drafting action plan proposals and supporting implementation of these plans Performing engagements across the Intelligence Community utilizing customer domain experience/expertise across all disciplinesInvestigating the effectiveness of national and commercial space systems data to support user operations and exercise planning. Goal is to obtain/update level of user satisfaction with customer services/capabilitiesQualificationsTYPICAL EDUCATION AND EXPERIENCE:· Bachelor’s degree and 9+ year’s professional related experience · TS/SCI clearance with Poly · In-depth SIGINT operational experience · Stronger understanding of NRO tools · Thorough understanding and experience with multi-integration· Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) process experience· A broad understanding of the NRO enterprise including Directorate functions and the full range of NRO capabilities, tools, and services· Must be highly self-motivated; have strong technical and leadership background; professional and tactful under pressure; effective negotiation and diplomatic skills · Must have excellent communications skills, both written and oral, for coordinated communications with organization and representatives throughout the IC and DOD, including senior military and government civilian personnel and contractors· Must be ready/willing/able to travel within the U.S. and internationally· Ideal candidate must have proficient knowledge of NRO tools like BŌDHI, FADE/MIST, THRESHER, ChatSurfer and how these tools are integrated in theater operations· Strong working knowledge of MS Office Suite (Word, PowerPoint, and Excel) is requiredDesired: DoD and NRO Space experience SOCAF/ SOCEUR experienceIntel analysis experienceJob Field: Engineering and SciencesTravel: Yes, 25 % of the Time