Head of Service Operations (m/f/d)

• Opportunity to work in an international, innovative, and rapidly growing environment
• Flat hierarchies and short decision-making processes with direct impact on company success
• Personal development opportunities, training budget, and career progression in a highly specialized industry
• Regular team events and international collaboration with partners worldwide
• Modern work equipment and state-of-the-art test/lab environment
• Contribution to shaping the future of global aviation connectivity

Whether you're just starting out, a seasoned expert, or already leading teams - we're by your side throughout your entire career journey. We offer exciting job opportunities across Germany, with a strong focus on the mobility, tech, and energy sectors. Our goal? To find the perfect match for you. From junior to director, we've got roles to suit every ambition. As part of the YER Group, we're expanding our international services - giving you access to even more diverse projects and career paths. Secure your dream job with one of our prestigious client companies or join our internal team - and take the next step in your career with us!

• Build, lead, and continuously develop a multi-disciplinary Service Operations organization to manage contracted services efficiently and reliably
• Design, implement, and maintain a scalable Service Operations infrastructure to support end-to-end service management
• Establish a data-driven decision-making culture, using KPIs, performance metrics, and analytics to drive continual improvement
• Ensure delivery and long-term compliance with contracted Service Level Agreements (SLAs) across all managed services
• Manage suppliers and customers both technically and commercially, in close collaboration with internal stakeholders such as Procurement, Operations, Engineering, and Technology leadership
• Develop a cost-efficient and scalable operating model capable of supporting 10,000+ aircraft
• Act as a central point of coordination for airline customers, suppliers, and internal teams, ensuring effective communication and service quality
• Drive continuous improvement initiatives across processes, infrastructure, and tools from end-to-end service delivery
• Design and implement a robust 24/7 operational management model, ensuring high availability, incident management, and service continuity

• Degree in a relevant technical field (e.g. Telecommunications, Satellite Communications, Aeronautical Engineering) or equivalent practical experience
• Extensive experience in service operations, support systems, or service delivery within aviation connectivity, telecommunications, or a comparable 24/7 environment
• Strong hands-on knowledge of operational support systems, including ticketing, monitoring, performance, and real-time management tools
• Proven ability to translate operational requirements into reliable, scalable service delivery
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders
• Demonstrated people leadership experience, including managing on-call or operational support teams
• Experience deploying and operating monitoring and infrastructure management solutions
• Experience designing and running on-call / 24x7 operational models

Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.